Senior System Engineers
We believe in team work. It’s unreasonable for any one person to know everything. Thus each member has a different area of expertise. Each member of our team has decades of experience working with both Fortune 500 and small business America.
Network Operations Center
These professionals technicians and system engineers monitor your systems 24 hours a day, 7 days a week. They also perform routine maintenance and resolve common issues quickly. Lastly when on-site repair is required they co-ordinate with our Senior System Engineers to ensure prompt resolution.
Helpdesk
Our USA call center team members are heavily cross-trained. Thus when the time for support arises, nearly anyone within the company will be able to solve your issue. Below is a partial list of supported applications but they also provide best effort support for your
specialty software.
Microsoft Windows 2000/XP/Vista)
Microsoft Office 2000/XP/2003/2007
Microsoft Outlook 2000/XP/2003/2007/Express
Lotus Notes 5 and above
Internet Explorer 5 and above
Mozilla Firefox
Adobe Acrobat and Reader 6 and up
Microsoft Visio 2000/XP/2003/2007
Network connectivity, general PC hardware diagnosis
Printers, drivers, and queues
Database connectivity and ODBC connections
Synchronization of handheld devices (Palm, Windows Mobile, Blackberry)
Terminal Services (Printer setup and troubleshooting)
Administrative Tasks
- Create user accounts and groups
- Create mailboxes and distribution lists
- Reset passwords
- Unlock domain accounts
- File/Folder permissions
- Data Backup and Restore with Verities Backup Exec 8.0 and up
Lab
Our lab reviews and tests Microsoft patches prior to implementation. This white
listing, blacklisting and further researching of patches reduces unintended
impacts of "default" settings and other issues.
Additional Support
Beyond the tech's is a team of sales consultants, procurement specialists, accounting and administrative staff dedicated to just one task ... ensuring your investment in IT continues to work. This allows your employees to stay focused on your profits, not on fixing their computer.
